This Privacy Policy explains how Templates Prime (“we”, “us”, or “our”) collects, uses, stores, and shares personal information when you visit our website, contact us, create an account, make a purchase, download our products, or otherwise interact with us.
1. Information we collect
We may collect the following categories of personal information:
a) Information you provide directly
- name
- email address
- billing address
- payment-related information (processed securely by third-party payment providers; we generally do not store full payment card details)
- account login details, if you create an account
- messages, inquiries, support requests, or other communications you send us
- any other information you choose to provide
b) Information collected automatically
When you use our website, we may automatically collect certain technical and usage information, such as:
- IP address
- browser type and version
- device type
- operating system
- referring website
- pages viewed
- date and time of visits
- on-site actions and interactions
- cookie and similar technology data
c) Information from third parties
We may receive information from third-party providers that support our business operations, such as payment processors, ecommerce platforms, analytics providers, email service providers, advertising providers, or fraud prevention tools.
2. How we use your information
We may use personal information to:
- provide, operate, and maintain our website;
- process purchases and deliver digital products;
- manage customer accounts;
- respond to inquiries and provide customer support;
- send transactional messages, such as order confirmations, invoices, or download instructions;
- send marketing communications where permitted by law or where you have consented;
- improve our website, products, and services;
- analyze website performance and user behavior;
- detect, prevent, and address fraud, abuse, security incidents, or technical issues; and
- comply with legal obligations and enforce our terms and policies.
3. Legal bases for processing (if applicable)
If and to the extent applicable under the laws of your jurisdiction, we may process personal information based on one or more of the following legal grounds:
- performance of a contract;
- compliance with legal obligations;
- our legitimate interests, where not overridden by your rights;
- your consent; and
- other lawful bases permitted by applicable law.
4. How we share your information
We may share personal information with:
- payment processors;
- ecommerce and website hosting providers;
- analytics providers;
- email delivery and customer support providers;
- advertising and marketing providers, where applicable;
- professional advisors;
- law enforcement or regulatory authorities where required by law; and
- successor entities in connection with a merger, acquisition, restructuring, sale of assets, or similar transaction.
We do not sell personal information in the traditional sense of exchanging it for money unless expressly stated otherwise. If applicable privacy law treats certain advertising or analytics activities as “sharing” or “selling,” your rights may vary depending on your location.
5. Data retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our services, comply with legal obligations, resolve disputes, maintain records, and enforce our agreements.
Retention periods may vary depending on the type of data and the reason it was collected.
6. Cookies and similar technologies
We may use cookies and similar technologies to operate the website, remember preferences, understand usage, and support analytics or marketing activities. Please see our Cookies Policy for more information.
7. Data security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. International data transfers
Your personal information may be transferred to, stored in, and processed in countries other than your own, including where our service providers operate. Where required by law, we will take appropriate steps to protect personal information transferred internationally.
9. Your privacy rights
Depending on your location, you may have certain rights regarding your personal information, such as the right to:
- know what personal information we collect, use, disclose, or share;
- request access to your personal information;
- request correction of inaccurate information;
- request deletion of personal information;
- object to or restrict certain processing;
- withdraw consent where processing is based on consent; and
- opt out of certain uses of personal information, where applicable.
To exercise any rights available to you, please contact us at [insert privacy email].
We may need to verify your identity before completing your request.
10. U.S. state privacy disclosures
If you are a resident of a U.S. state with applicable privacy rights, including California where applicable, you may have additional rights under state law. These may include rights to know, delete, correct, and opt out of certain processing activities, subject to legal exceptions.
If required by applicable law, we will not discriminate against you for exercising your privacy rights.
11. Children’s privacy
Our website and products are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us so we can take appropriate action.
12. Third-party websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with personal information.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
14. Contact us
If you have questions or requests regarding this Privacy Policy, please contact in contact page.